TCasino FAQ — All your questions answered in one place

TCasino offers multiple support channels for members, all available in Bengali:

• Live Chat: Click the chat icon at the bottom right of the website or app. You're typically connected within 2–5 minutes. Hours: 24 hours a day, 7 days a week.
• Email: support@tcasino.biz — for detailed issues. Replies typically arrive within 2–6 hours.
• Telegram: Send us a message directly on the official TCasino Bangladesh Telegram channel.

VIP Gold members and above receive a dedicated account manager's direct phone number for one-on-one support.

No — not at all. Under TCasino's rules, each person is allowed only one account. If someone attempts to open a second account using the same mobile number, email address, device, or payment method, the system will detect it automatically.

Penalty provisions:

• All accounts will be permanently closed
• The balances of both accounts may be confiscated
• All earned bonuses and VIP points will be forfeited

Forgot your password or having trouble accessing your account? Don't open a new one — Help Center Contact us — account recovery is handled right there.

TCasino's Responsible Gaming The section includes several useful tools you can enable yourself:

• Deposit Limit: Set a daily, weekly, or monthly cap on how much you can deposit. Decreases take effect immediately; increases require a 24-hour waiting period.
• Betting limits: Cap your total bet amount within a set time period.
• Time limits: Set a daily limit on how many hours you spend on the platform.
• Cooling-off period: Temporarily suspend your account for anywhere between 7 days and 6 months.
• Permanent self-exclusion: You can also permanently close your account if you choose.

All tools are available under the "Responsible Gaming" menu in your account settings.

By default on TCasino, Decimal Odds format is used — the most straightforward option for most bettors in Bangladesh.

How to calculate:

• Say the odds for a team in a match are 2.50 and you placed a ৳1,000 bet.
• If you win: ৳1,000 × 2.50 = ৳2,500 (profit ৳1,500)
• If you lose: only ৳1,000 is at stake.

The higher the odds, the lower the chance of winning — but the greater the reward. Odds between 1.01 and 1.50 indicate a likely outcome; 3.00 or above means the result is uncertain, but the payout is higher if you win.

You can also switch to fractional or moneyline format in settings. For full odds details, Match Odds page Available.

Yes, TCasino offers real-time scores and live statistics. Log in to your account and Sports Events Visit the page for live scores, goals, cards, and corners for all ongoing matches — updated in real time, second by second.

Live streaming availability:

• If you have an active bet on a match, you can watch its live video stream.
• A camera icon will appear next to events that support live streaming.
• The same quality streaming is available on the mobile app.

Cricket, football (Premier League, La Liga, BPL), badminton, and tennis receive the most live coverage.

Two-Factor Authentication (2FA) With 2FA enabled, no one can log in with just your password — they'll also need the second-step code, keeping your account significantly more secure.

Steps to activate:

• Step 1: Log in to your account and open the profile menu at the top right.
• Step 2: Go to the "Security" section and click on the "Two-Factor Authentication" or "2FA" option.
• Step 3: Choose one of two methods — SMS OTP (code sent to your mobile) or Google Authenticator app.
• Step 4: If you choose Google Authenticator, scan the QR code and confirm with the 6-digit code it generates.
• Step 5: Tap "Save" and 2FA will be activated immediately.

On your next login, you'll be asked for a 6-digit code in addition to your password. If you lose your phone, you can regain access using backup codes or by contacting support.