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Round-the-clock support

TCasino Help Center — Whatever the issue, the tcasino team is always here for you in Bengali

Deposits, withdrawals, betting, account settings — whatever the problem, let our team know right away. We speak Bengali and resolve issues fast.

Average response time: 2 minutes Full Bengali Support Active 365 days
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Support section
What do you need help with?

Select the category that best matches your issue below — get an instant solution.

Deposits & withdrawals

Deposit & withdrawal methods, processing times, and troubleshooting

12 guides
Account management

Profile updates, verification, security settings

8 guides
Betting & Games

Understanding odds, bet cancellations, live betting issues

15 Guides
Bonuses & promotions

Bonus claims, wagering requirements, cashback issues

10 guides
App Issues

Installation, crashes, updates & performance issues

7 guides
VIP Services

Tier upgrades, points, and personal manager enquiries

6 guides
Security

Suspicious Activity, Account Lock & Fraud Report

5 guides
Direct Contact

Live chat, email, or ticket — speak directly with our team

Always available
Contact channels
Talk to the TCasino Support Team
Live chat

Click the chat icon at the bottom right of the screen to be instantly connected with a Bengali-speaking agent. Most common issues are typically resolved within 5 minutes.

Now online 2-minute response
Email Support

For complex issues or document submissions, contact us by email. Sending screenshots and a description will help resolve your issue faster.

support@tcasino.biz Response within 24 hours
Support Ticket

Log in to your account and open a ticket from the Support section. You'll receive a tracking ID for your issue and get updates by email.

From account Response within 4–8 hours
Phone support (VIP)

Platinum and above VIP members can call their personal manager directly by phone.

For VIP members
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System Status

All services are currently running normally.

Website & AppNormal
Payment system (Mobile Pay/Nagad)Normal
Live Casino StreamingNormal
Some sports marketsMaintenance (until 2:00 PM)
Live chat supportOnline
Detailed Guide
Common issue fixes
Deposits & Payments
Withdrawal
Account Settings
Betting Issues
Bonus issue
App Issues
Security
VIP Services
Deposit & Payment Guide
Deposit Methods
Mobile Pay
In 5 minutes
Nagad
In 5 minutes
Rocket
Within 10 minutes
Bank Transfer
2–4 hours
Step-by-step deposit guide
1
Log in to your account

Open tcasino.biz and log in with your mobile number and password.

2
Click the "Deposit" button

Look for the green "Deposit" button in the menu or at the top of your dashboard.

3
Enter payment method and amount

Select Mobile Pay/Nagad/Rocket, enter the amount, and send it to the number provided by tcasino.

4
Submit your transaction ID

After payment, enter your Mobile Pay/Nagad transaction ID in the form — without it, your deposit may be delayed.

Always send your deposit to the designated tcasino number. The number may change daily — check it each time you log in. Sending to the wrong number may make it very difficult to recover your funds.

Withdrawal Guide
Withdrawal timeframe
Regular Member
15–30 minutes
Gold and above
5 minutes
Minimum Amount
৳500
Daily maximum
By Level

Account verification must be completed before making a withdrawal. A one-time submission of your National ID or passport photo is all that's needed — no repeat required after that.

Account Settings Guide
Steps to Update Your Profile
1
Go to Settings

After logging in, click the profile icon at the top right and select "Settings".

2
Go to the "Personal Information" tab

Here you can update your name, mobile number, email, and address.

3
Confirm with OTP

Changing your mobile number or email will require OTP verification.

Betting Issue Resolution
Bet Not Accepted

Check your balance. The minimum bet amount is ৳10. Make sure your internet connection is stable.

Live Bet Delayed

A slight delay on in-play bets is normal. If your connection is slow, try using the app instead.

Bet Cancelled

If a match is cancelled or postponed, the bet is voided and your stake is refunded.

Disputed result

Settlements are based on official results. If you have a dispute, open a ticket.

Bonus Issue Resolution

Didn't receive a bonus, or received less than expected? Check the following:

  • Has your bonus expired? Every bonus has a set validity period.
  • Check whether the wagering requirement has been met — you must place a specified amount in bets before withdrawing a bonus balance.
  • The welcome bonus is available on your first deposit only.
  • Cashback is credited automatically every Monday morning.
App troubleshooting
App won't install

Go to Settings › Security › enable "Unknown sources". Or install directly from Google Play.

App crashing

Uninstall the app and reinstall it. Clear the cache.

Can't log in

Check your internet connection. If you've forgotten your password, use the "Forgot Password" option.

Payment button not showing

Update the app. Some features don't work on older versions.

Security guide

Take these steps to keep your account secure:

Use a strong password

Use a password of at least 10 characters combining numbers, letters, and special characters.

Enable two-step verification

Enable 2FA from Settings — you'll need an OTP each time you log in, which significantly improves your account security.

Report Suspicious Activity

If you notice any unfamiliar transactions on your account, report them immediately via live chat and change your password.

VIP Services

For any VIP-related issues or questions, contact your personal manager (Platinum and above). For all other tiers, mention "VIP Support" in live chat.

Points not credited

Points are credited within 2 hours of bet settlement. If they haven't arrived, open a ticket.

Tier upgrade delay

Once the required points are reached, the upgrade happens automatically within 24 hours.

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About the Help Center

What makes the TCasino Help Center different?

On many online platforms, "support" means template replies in English that leave you more confused than before. TCasino set out to fix that entirely. Every support agent here speaks Bengali, listens to your problem, and resolves it personally.

Whether you're in Dhaka, Chattogram, Sylhet, Rajshahi, or Jashore — you get the same quality of service from anywhere in Bangladesh. Even if something goes wrong at 2 AM, you'll get an immediate response — the TCasino support team never sleeps.

Average response time is under 2 minutes — compared to 15–30 minutes on similar platforms in Bangladesh. tcasino's support team currently has over 50 Bengali-speaking agents available.

When should you open a ticket?

Live chat is enough for minor issues. But if you need to submit documents, have a problem with a large transaction, or the issue keeps recurring — open a ticket. Tickets come with a tracking number so you can follow every step of the resolution.

tcasino
Tips for faster support
  • Attach a screenshot of the issue
  • Have your transaction ID ready
  • Keep your registered mobile number handy
  • Please describe exactly where the issue is occurring
  • Include your device and OS version (for app-related issues)
Direct Message
Send Us a Message
FAQ
Member FAQs

Mobile Pay deposits typically arrive within 5 to 10 minutes. During peak hours (7–10 PM), it may occasionally take 15–20 minutes. If your deposit hasn't arrived after 20 minutes, first check that you entered the correct Transaction ID (TxID) in the deposit form. If that's correct, take a screenshot of your Mobile Pay confirmation message and contact us via live chat — the support team will verify and resolve it right away. If you sent funds to the wrong number, please report that separately.

Yes, you can change your mobile number even without your old SIM, though the process requires additional verification. Changing it directly from Settings sends an OTP to your old number — if you can't receive that, contact Support. The support team will ask for a photo of your national ID to verify your identity and will send an OTP to your registered email. The whole process is typically completed within 24 hours. For security reasons, withdrawals are put on hold for 24 hours after a number change.

Issue not resolved? We're here to help!

Chat with TCasino on Live Chat right now — in Bengali, directly, resolved in just 2 minutes.

Start Live Chat Log in
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